Contact
CONTACT
Get in touch
Questions about an order, an ingredient, or anything else? Reach us on any channel below — we'll get back to you quickly.
Email — Customer Support
support@koid.co.kr · orders, cancellations, exchanges, refunds
Instagram DM
@koid.official
FOR CUSTOMERS IN KOREA
💬Naver TalkTalk
Weekdays 10:00–18:00 KST
KakaoTalk Channel
Search @KOID · Weekdays 10:00–18:00 KST
Business & Partnerships
in@idlabs.co.kr
Support hours
| Hours | Weekdays 10:00–18:00 KST (lunch 12:00–13:00) |
| Closed | Weekends & Korean public holidays (messages answered next business day) |
| Response | Within 1–2 business days |
Common questions
Can I cancel or change my order?
Before dispatch, email support@koid.co.kr and we'll cancel or update it. After dispatch, cancellation isn't possible, but you can request a return within 7 days of delivery.
How much is shipping?
It depends on your destination: Japan $7 · Southeast Asia/Hong Kong/Taiwan $9 · Americas/Oceania $12 · Europe/Middle East $15 · Rest of world $15.
How long does delivery take?
Orders before 2pm KST ship the same day, otherwise the next business day. Estimated transit: Japan 5–10 days, SE Asia 7–14, Americas/Europe 7–20.
What are the exchange & refund terms?
Unopened items can be refunded within 7 days of delivery. Defective items can be exchanged. For change-of-mind returns, the return shipping cost is the customer's responsibility.
CEO: In Gun-il · Business reg. no.: 709-81-00557
Address: 3 Godeung-ro, A232, Seongnam-si, Gyeonggi-do (13105), Korea
Support: support@koid.co.kr · Business: in@idlabs.co.kr
Mail-order business reg. no.: 제 2025-성남수정-0646 호